Regional Office Manager in Rolla, MO at Compass Health Network

Date Posted: 2/14/2020

Job Snapshot

Job Description

Compensation: $27.00 hourly

POSITION PURPOSE

Responsible for overall effectiveness of support staff functions within designated region. Developing and implementing consistent procedures, and developing and supporting office supervisors, and partnering with all department lines for efficient and appropriate client care.

ESSENTIAL FUNCTIONS – JOB SPECIFIC

• Interview, select and develop Office Supervisors
• Assist with interviewing, selection and development of CRS staff
• Assists with coordination of operational needs for designated areas
• Provide direct training and/or oversight and confirmation of training to Office Supervisors and CRS’s for all office procedures and application software systems
• Assist with staff development and ensure consistent support staff processes across assigned service areas
• Review designated office data reports and seek to improve performance as needed or directed
• Perform regular review and audit of CRS documentation, processes and data entry
• Provide support to Senior Director of Regional Support Services on all office developments as well as operational and staff issues
• Attend all required meetings as determined by Senior Director of Regional Support Services
• Coordinate with Senior Director of Regional Support Services to provide aid with resolution of problems and escalated or difficult issues regarding patient or staff complaints
• Work closely with Senior Director of Regional Support Services to track and assign office space and address parking issues
• Work with departmental leadership to ensure a professional and effective working environment
• Provide effective communication to assigned staff related to changes in current procedures
• Ensure that all assigned staff perform job duties in accordance with Compass Health’s customer service philosophy
• Help coordinate furniture purchases, required signage, and pool car management
• Other duties as required

ESSENTIAL FUNCTIONS/CORE COMPETENCIES – COMPANY WIDE

• Regularly attends work except for approved absences
• Attends all training as required
• Maintain professional, “champion” behavior
• Provides quality customer service
• Provides services with a commitment to service excellence
• Works in a way that exhibits a commitment to personal excellence
• Team oriented and values diversity

DESIRED DEMONSTRATED KEY COMPETENCIES

• Analytical Thinking
• Change Readiness
• Collaborative Relationships
• Conflict Resolution
• Creative Thinking
• Communication – Oral
• Communication – Written
• Decision Making
• Empowers Others
• Flexible Thinking
• Forward Thinking
• Leadership
• Multitasking/Planning
• Organizational/Time Management
• Problem Solving
• Strategic Thinking
• Teamwork

 

SUPERVISORY RESPONSIBILITY

• Oversees day-to-day operations and tasks of supervisees
• Completes performance development/AIM process
• Time card management – manages time sheets
• Ensures progress and development is made toward departmental strategic plan goals
• Oversees and ensures all applicable training for supervisees

                         

 

Job Requirements

EDUCATION

• High School/GED required
• Bachelor’s degree preferred

WORK EXPERIENCE

• Previous supervisory experience in a professional office setting preferred
• At least 3 years of customer service experience required
• Knowledge of Microsoft office suite preferred

 

Compass Health is an Equal Opportunity/Affirmative Action Employer and an E-Verify participant.