Job Description

Compensation: $27.23-$38.21/hr dependent on education/license

The Crisis Response Clinician Supervisor provides supervision and guidance to a team of clinicians who provide immediate person-centered assistance to referrals from the Compass Stress Line, Compass programs, community partners, as well as the general community. The Crisis Response Clinician Supervisor is responsible for training and monitoring staff on assessing individual’s needs, level of risk, and providing clinically appropriate interventions and referral. The Crisis Response Clinician Supervisor will represent this program with other agencies and partners to ensure needs of individuals served are met. This is a hybrid position requiring regional travel and office-based work. It will require working part of the time from a company location, and part of the time working from a non-company location. This is a hybrid position requiring regional travel and office-based work. It will require working part time of the time from a company location, and part of the time working from a non-company location.

This is a Full-time, benefit eligible position. The schedule is Monday - Friday 4:00pm-12:00am.

ESSENTIAL FUNCTIONS – JOB SPECIFIC

• Supervise a team of Crisis Response Clinicians providing guidance when needed, meeting regularly (at least once per month) and hold team meetings weekly.
• Assure staff provide person-centered and trauma-informed services when speaking with individuals in need
• Train and assure staff are completing clinically appropriate crisis intervention and risk assessments through appropriate platform such as: phone, video, and face-to-face
• Review staff documentation for completion and accuracy
• Communicate clearly, timely, and effectively with community partners
• Attend monthly meetings and weekly clinical supervision with Director of Access and Urgent Care Services
• Provide culturally competent services to meet the unique cultural needs of each caller
• Be knowledgeable of all services provided within Compass Health
• Be knowledgeable of other human/social services agencies for purposes of establishing collaborative partnerships and expediting referrals if Compass is unable to provide a service and maintain documentation
• Maintain client records, following agency and state regulations
• Ensure all documentation is written in proficient and professional manner
• Refer and coordinate with mobile outreach team, as necessary
• Collaborate and communicate with caller’s multi-disciplinary treatment team
• Other duties as assigned by supervisor
• Flexibility with shifts may be required