ESSENTIAL FUNCTIONS – JOB SPECIFIC
• Oversee one of the five Behavioral Health Crisis Centers (BHCC), staff and clinical responsiveness
o Execute local BHCC workflow and re-evaluate as needed based on community need
o Collect data for internal and state reporting and monitor for any patterns and adjust accordingly
o Send data to Sr Director of Crisis Stabilization, as assigned
o Assist with hiring staff, as needed
o Focus on areas of possible expansion at the local BHCC
• Develop and sustain collaborative relationships with external agencies/entities/partners and contractual as appropriate to assigned programs and duties
• Identify and leverage existing resources within the state to manage throughput and discharge from crisis centers
• Partner with fellow regional crisis center directors to work through common barriers, share successes and assist one another, as appropriate
• Ensure creation and sustainment of community stakeholder meeting to aid in feedback, updates and staffing as needed
• Monitor staff quality indicators (when applicable), patterns of care, length of stay in program, appropriate aftercare response and treatment recommendations
• Coordinate with other agencies and internal programs to facilitate whole person care and a coordinated treatment team response
• Responsible for ensuring a clinically effective 24-hour crisis access is available for individuals experiencing a behavioral health crisis and provide a diversion from jail and/or hospital
• Conduct regular external and internal meetings for overall communication, workflow and clinical consultation. Meetings may include optional/mandatory trainings as needed
• Attend internal and external meetings related to Crisis Stabilization Centers, as assigned
• Hours of work may vary given the need to assist in ensuring that access to care is available 24/7, especially initially due to each center being new. Will need to be available by phone for back up to staff should they need consultative assistance as well.
• Manage schedule and staffing at location
• Travel includes in-state travel for program oversight and occasional trainings
• Review records for completeness, accuracy, quality and any peer review issues
o This includes prior to a planned employee departure to assist with smooth transition of job duties
• Other duties as assigned