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Job Requirements of Customer Relations Specialist:
- High School/GED preferred
WORK EXPERIENCE/TRAINING/ADDITIONAL REQUIREMENTS
- At least one (1) year experience in customer service required
- A valid driver's license and agency-established minimum automobile coverage required
Adapt of Missouri (AOM) was founded in 1982 and provides community support, psychosocial rehabilitation & other services for adults living with a mental health disorder in the St.
Louis metropolitan area.
AOM became a partner organization of Compass Health Network in March, 2022.
AOM maintains for-profit status.
More information about AOM and services can be found at
Why join us?
At Compass Health Network, we’re proud of the dedicated team we’ve built.
We believe our people are our greatest strength – passionate, skilled, and committed to making a positive impact in the lives of others.
Here, you’ll find a workplace that values collaboration, growth, and the opportunity to be part of something bigger.
We offer more than just a job; we provide a platform for personal and professional growth.
As a member of our team, you’ll enjoy:
-
• Opportunities for career advancement
• Professional development and licensure supervision
• Mentorship programs
• Tuition reimbursement & scholarships
• Employee Assistance Program
• Headspace Access for mental well-being
• Generous paid time off and holidays
We’re looking for individuals who are eager to bring their talents and dedication to a team that’s focused on making a real impact.
If you're ready to contribute to meaningful work and grow alongside a passionate group of professionals, we’d love to hear from you! If you’re looking for a place where your work truly matters & where you can grow, we look forward to hearing from you!
Compass Health is an Equal Opportunity/Affirmative Action Employer and an E-Verify participant.
Do you meet the requirements for this job?
Customer Relations Specialist
Compensation: $17.89/hr.
The CRS is part of the person-centered integrated care team and responsible for greeting patients as they arrive, check-in/check-out, verifying demographics and collecting co-pays, if applicable. This may include primary care, dental, behavioral health and specialist appointments. This position is fast-paced, requiring continuous interactions with co-workers and patients.
This is a full-time, benefit eligible position working Monday-Friday, 8:30 am - 5:00 pm.
ESSENTIAL FUNCTIONS – JOB SPECIFIC
- Greet patients as they arrive and stay consistent with the company’s customer service philosophy
- Manage consumer appointments, confirm appointments and alert patients if they need to bring any information to appointment (co-pays, past due balances, paperwork for PAP and/or sliding fee scale)
- Data Entry into EHR systems
- Complete financial paperwork, ensuring all required forms are completed in entirety
- Verify insurance/demographic information at each visit and update if necessary
- Collect co-pays, when applicable
- Answer phone in polite and courteous manner
- Direct phone calls and messages to appropriate office staff
- Monitor waiting area to ensure timeliness of appointments
- Check provider’s schedule daily for additions
- Receive daily reports from MIS for information needed on patients that have upcoming appointments
- Balance daily batch and turns in money collected for the day to Office Supervisor or Regional Office Manager, when applicable
- Disperse daily mail
- Ensure lobby/waiting area is clean and picked up
- Travel to other clinic sites, as needed
- Regular attendance except as excused, with flexibility to change hours to accommodate the clinic needs
- Maintain strictest confidentiality; adheres to all HIPAA guidelines/regulations
- Conduct self in accordance with employee manual
- Attend all training as required by company, Accreditors and Funders
- Keep abreast of any updates/changes regarding insurance and communicate those to Office Supervisor
- Communicate any changes/updates discovered through other means to Office Supervisor
- Other duties as assigned
Job Requirements:
- High School/GED preferred
WORK EXPERIENCE/TRAINING/ADDITIONAL REQUIREMENTS
- At least one (1) year experience in customer service required
- A valid driver's license and agency-established minimum automobile coverage required
Adapt of Missouri (AOM) was founded in 1982 and provides community support, psychosocial rehabilitation & other services for adults living with a mental health disorder in the St.
Louis metropolitan area.
AOM became a partner organization of Compass Health Network in March, 2022.
AOM maintains for-profit status.
More information about AOM and services can be found at
Why join us?
At Compass Health Network, we’re proud of the dedicated team we’ve built.
We believe our people are our greatest strength – passionate, skilled, and committed to making a positive impact in the lives of others.
Here, you’ll find a workplace that values collaboration, growth, and the opportunity to be part of something bigger.
We offer more than just a job; we provide a platform for personal and professional growth.
As a member of our team, you’ll enjoy:
-
• Opportunities for career advancement
• Professional development and licensure supervision
• Mentorship programs
• Tuition reimbursement & scholarships
• Employee Assistance Program
• Headspace Access for mental well-being
• Generous paid time off and holidays
We’re looking for individuals who are eager to bring their talents and dedication to a team that’s focused on making a real impact.
If you're ready to contribute to meaningful work and grow alongside a passionate group of professionals, we’d love to hear from you! If you’re looking for a place where your work truly matters & where you can grow, we look forward to hearing from you!
Compass Health is an Equal Opportunity/Affirmative Action Employer and an E-Verify participant.