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Job Requirements of 911 Diversion Coordinator:
- Bachelor’s degree required
- Associate's degree accepted if a Bachelor’s degree can and will be obtained within two (2) years of hire
WORK EXPERIENCE/TRAINING/ADDITIONAL REQUIREMENTS
- Working knowledge of DSM-V required
- Minimum of two (2) years of related experience, either in behavioral health or dispatch center required
- A valid driver's license and agency established minimum automobile coverage required
Compass Health Network is a nonprofit health care organization offering accessible, comprehensive, & compassionate behavioral health, substance use treatment, family medicine and dental services throughout Missouri. Our network of care includes Royal Oaks Hospital and Adapt of Missouri. We are both a Federally Qualified Health Center (FQHC) and a Community Mental Health Center (CMHC). Operating only from the highest ethical and professional standards, we provide access to innovative care designed to meet the health needs of the communities we serve.
About Compass Health Network
At Compass Health Network, we are a nonprofit organization committed to making a meaningful impact on communities across Missouri. We offer a wide range of essential services, including behavioral health, substance use treatment, family medicine, and dental care. As both a Federally Qualified Health Center (FQHC) and a Community Mental Health Center (CMHC), we are dedicated to providing high-quality care that addresses the diverse needs of those we serve. Our mission is simple but powerful: Inspire Hope. Promote Wellness.
Why join us?
At Compass Health Network, we’re proud of the dedicated team we’ve built. We believe our people are our greatest strength – passionate, skilled, and committed to making a positive impact in the lives of others. Here, you’ll find a workplace that values collaboration, growth, and the opportunity to be part of something bigger.
We offer more than just a job; we provide a platform for personal and professional growth. As a member of our team, you’ll enjoy:
- Opportunities for career advancement
- Professional development and licensure supervision
- Mentorship programs
- Tuition reimbursement & scholarships
- Employee Assistance Program
- Headspace Access for mental well-being
- Generous paid time off and holidays
- NHSC Loan Repayment eligibility
We’re looking for individuals who are eager to bring their talents and dedication to a team that’s focused on making a real impact. If you're ready to contribute to meaningful work and grow alongside a passionate group of professionals, we’d love to hear from you! If you’re looking for a place where your work truly matters & where you can grow, we look forward to hearing from you!
Compass Health is an Equal Opportunity/Affirmative Action Employer and an E-Verify participant.
Do you meet the requirements for this job?
911 Diversion Coordinator
Compensation: $25.54/hr-$26.81/hr
The 911 Diversion Coordinator will outreach PSAPs (Public Safety Answering Points) within the Compass Health Crisis Services catchment area and provide education on the 911 Diversion program. The 911 Diversion Coordinator will collaborate with PSAP staff to build, maintain, and grow 911 Diversion partnerships. The 911 Diversion Coordinator will provide immediate, person-centered assistance via the Compass Health Network Crisis line via referral by our partnered dispatch center. The 911 Diversion Coordinator is responsible for quickly identifying each caller’s needs and exploring mobile outreach, directing callers to intake services, existing providers, and other resources, as clinically appropriate.
ESSENTIAL FUNCTIONS
- Outreach and educate PSAPs on the 911 Diversion program and partnership opportunities
- Travel to PSAPs to introduce, build, and maintain 911 Diversion partnerships
- Ongoing collaboration with Dispatch Center staff and Law Enforcement Agencies, as needed
- Provide initial and ongoing training to Dispatch Center staff
- Oversee and address expectations and needs within the 911 Diversion program
- Coordinate with Crisis Line Clinicians and Mobile Crisis Response as necessary
- Provide person-centered and trauma informed services when speaking with callers
- Provide clinically appropriate crisis interventions over the phone
- Provide Zero Suicide screening and work to identify each caller’s needs in a timely manner
- Provide follow up to 911 dispatch staff
- Work collaboratively with our community partners
- Make follow-up calls to callers, as required
- Attend monthly meetings and weekly clinical supervision with Crisis Line Supervisor
- Maintain agreed upon level of productivity and collect all required data
- Provide culturally competent services to meet the unique cultural needs of each caller
- Be knowledgeable of all services provided within Compass Health
- Be knowledgeable of other human/social services agencies for purposes of referral if Compass is unable to provide a service and maintain documentation of such referral
- Maintain client records, following agency and state regulations
- Ensure all documentation is written in proficient and professional manner
- Refer and coordinate with mobile outreach team, as necessary
- Collaborate and communicate with caller’s multi-disciplinary treatment team
- Other duties as assigned by supervisor
- Flexibility with shifts may be required
Job Requirements:
- Bachelor’s degree required
- Associate's degree accepted if a Bachelor’s degree can and will be obtained within two (2) years of hire
WORK EXPERIENCE/TRAINING/ADDITIONAL REQUIREMENTS
- Working knowledge of DSM-V required
- Minimum of two (2) years of related experience, either in behavioral health or dispatch center required
- A valid driver's license and agency established minimum automobile coverage required
Compass Health Network is a nonprofit health care organization offering accessible, comprehensive, & compassionate behavioral health, substance use treatment, family medicine and dental services throughout Missouri. Our network of care includes Royal Oaks Hospital and Adapt of Missouri. We are both a Federally Qualified Health Center (FQHC) and a Community Mental Health Center (CMHC). Operating only from the highest ethical and professional standards, we provide access to innovative care designed to meet the health needs of the communities we serve.
About Compass Health Network
At Compass Health Network, we are a nonprofit organization committed to making a meaningful impact on communities across Missouri. We offer a wide range of essential services, including behavioral health, substance use treatment, family medicine, and dental care. As both a Federally Qualified Health Center (FQHC) and a Community Mental Health Center (CMHC), we are dedicated to providing high-quality care that addresses the diverse needs of those we serve. Our mission is simple but powerful: Inspire Hope. Promote Wellness.
Why join us?
At Compass Health Network, we’re proud of the dedicated team we’ve built. We believe our people are our greatest strength – passionate, skilled, and committed to making a positive impact in the lives of others. Here, you’ll find a workplace that values collaboration, growth, and the opportunity to be part of something bigger.
We offer more than just a job; we provide a platform for personal and professional growth. As a member of our team, you’ll enjoy:
- Opportunities for career advancement
- Professional development and licensure supervision
- Mentorship programs
- Tuition reimbursement & scholarships
- Employee Assistance Program
- Headspace Access for mental well-being
- Generous paid time off and holidays
- NHSC Loan Repayment eligibility
We’re looking for individuals who are eager to bring their talents and dedication to a team that’s focused on making a real impact. If you're ready to contribute to meaningful work and grow alongside a passionate group of professionals, we’d love to hear from you! If you’re looking for a place where your work truly matters & where you can grow, we look forward to hearing from you!
Compass Health is an Equal Opportunity/Affirmative Action Employer and an E-Verify participant.