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Job Requirements of Customer Relations Specialist:
High School/GED preferred
At least one year experience in customer service required
Adapt of Missouri (AOM) was founded in 1982 and provides community support, psychosocial rehabilitation & other services for adults living with a mental health disorder in the St. Louis metropolitan area. AOM became a partner organization of Compass Health Network in March, 2022.
AOM maintains for-profit status. More information about AOM and services can be found at
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Why join us?
We believe some of the most passionate people in the world work here. Our dedicated and talented staff are our most valuable asset. We strive to provide a work environment and services that are inclusive for our patients and our employees.
At AOM/Compass Health Network, these are just a few of the benefits that we offer as an organization:
•
• Advancement opportunities
• Professional development
• Licensure supervision
• Mentor opportunities
• Tuition reimbursement
• Scholarship program
• Employee Assistance Program
• Headspace Access
• Paid time off & Paid Holidays
We welcome inquiries from qualified individuals who want to be part of a team of hardworking, dedicated and compassionate employees whose work helps us aspire to our vision of full, healthy, productive lives for everyone. We look forward to meeting you!
Do you meet the requirements for this job?
Customer Relations Specialist
Compensation: $17.89/hr.
The CRS is part of the person-centered integrated care team and responsible for greeting patients as they arrive, check-in/check-out, verifying demographics and collecting co-pays, if applicable. This may include primary care, dental, behavioral health and specialist appointments. This position is fast-paced, requiring continuous interactions with co-workers and patients.
This is a full-time, benefit eligible position working Monday-Friday 8:00 am - 5:00 pm.
Responsibilities include:
Core Responsibilities
• Greet patients as they arrive and stay consistent with the company’s customer service philosophy
• Manage consumer appointments, confirm appointments and alert patients if they need to bring any information to appointment (co-pays, past due balances, paperwork for PAP and/or sliding fee scale)
• Data Entry into EHR systems
• Complete financial paperwork, ensuring all required forms are completed in entirety
• Verify insurance/demographic information at each visit and update if necessary
• Collect co-pays, when applicable
• Answer phone in polite and courteous manner
• Direct phone calls and messages to appropriate office staff
• Monitor waiting area to ensure timeliness of appointments
• Check provider’s schedule daily for additions
• Manager, when applicable
• Disperse daily mail
• Ensure lobby/waiting area is clean and picked up
Other Responsibilities
• Regular attendance except as excused
• Maintain strictest confidentiality; adheres to all HIPAA guidelines/regulations
• Conduct self in accordance with employee manual
• Attend all training as required by company, Accreditors and Funders
• Keep abreast of any updates/changes regarding insurance and communicate those to Office Supervisor
• Communicate any changes/updates discovered through other means to Office Supervisor
• Other duties as assigned
Job Requirements:
High School/GED preferred
At least one year experience in customer service required
Adapt of Missouri (AOM) was founded in 1982 and provides community support, psychosocial rehabilitation & other services for adults living with a mental health disorder in the St. Louis metropolitan area. AOM became a partner organization of Compass Health Network in March, 2022.
AOM maintains for-profit status. More information about AOM and services can be found at
/>
Why join us?
We believe some of the most passionate people in the world work here. Our dedicated and talented staff are our most valuable asset. We strive to provide a work environment and services that are inclusive for our patients and our employees.
At AOM/Compass Health Network, these are just a few of the benefits that we offer as an organization:
•
• Advancement opportunities
• Professional development
• Licensure supervision
• Mentor opportunities
• Tuition reimbursement
• Scholarship program
• Employee Assistance Program
• Headspace Access
• Paid time off & Paid Holidays
We welcome inquiries from qualified individuals who want to be part of a team of hardworking, dedicated and compassionate employees whose work helps us aspire to our vision of full, healthy, productive lives for everyone. We look forward to meeting you!