Compensation: $25.10/hr
To manage, deliver and support company issued mobile devices including, but not limited to, cell phones, mi-fi’s, smartphones, personal GPS tracking devices and tablets. This includes troubleshooting devices, applications and software for all internal customers, such as field staff, operations, development and other business units.
Responsible for assisting in the design, delivery and improvement of software applications training programs and related courseware.
This is a full-time, benefit eligible position working Monday-Friday. *This is a remote position; open to applicants in Missouri.
Responsibilities Include:
• Assist with monitoring staffing across the organization to ensure staff are equipped with appropriate company-issued mobile device(s).
• Assist with maintaining asset tracking for active and inactive devices.
• Field incoming problem tickets from end users to resolve application and software issues.
• Document all pertinent end user identification information, including name, department, contact information and nature of problems or issue.
• Prioritize, schedule and administer all instances where enhancements and defect resolution are required.
• Perform hands-on fixes at the device level, including upgrading software and apps, assisting staff with technical difficulties and/or replacing the device as needed in accordance with company policy.
• Record, track and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
• Evaluate documented resolutions and analyze trends for ways to prevent repeat future problems.
• Communicate application problems and issues to key stakeholders, including management, development teams, end users and unit leaders.
• Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved.
• Maintain and enhance performance of all new and existing software and applications across the organization.
• Identify and learn appropriate software applications used and supported by the organization.
• Provide support for the testing of new and existing software applications under development or consideration for purchase.
• Assist in research into software application products and services in support of development and purchasing efforts.
• Other duties as assigned.
• High School/GED required
• Bachelor’s degree computer science or related field preferred
QUALIFICATION(S): WORK EXPERIENCE/TRAINING/ADDITIONAL REQUIREMENTS
At least three (3) years’ experience preferred
Compass Health Network is a nonprofit health care organization offering accessible, comprehensive, & compassionate behavioral health, substance use treatment, family medicine and dental services throughout Missouri. Our network of care includes Royal Oaks Hospital and Adapt of Missouri. We are both a Federally Qualified Health Center (FQHC) and a Community Mental Health Center (CMHC). Operating only from the highest ethical and professional standards, we provide access to innovative care designed to meet the health needs of the communities we serve. Our mission is “Inspire Hope. Promote Wellness.”
Why join us?
We believe some of the most passionate people in the world work here. Our dedicated and talented staff are our most valuable asset. We strive to provide a work environment and services that are inclusive for our patients and our employees.
At Compass Health Network, these are just a few of the benefits that we offer as an organization:
We welcome inquiries from qualified individuals who want to be part of a team of hardworking, dedicated and compassionate employees whose work helps us aspire to our vision of full, healthy, productive lives for everyone. We look forward to meeting you!
Compass Health is an Equal Opportunity/Affirmative Action Employer and an E-Verify participant.