Compensation: $20.98/hourly
Responsible for interpreting and/or coordinating appointments for Dental and Primary Care Departments.
ESSENTIAL FUNCTIONS – JOB SPECIFIC:
• Schedule appointments and provide professional interpretive services.
• Confirms Spanish speaking appointments and coordinates interpreting services needed the following day/two days in advance.
• Answers Spanish line in phone system in polite and courteous manner.
• Direct phone calls and messages to appropriate office staff.
• Confirm patient’s insurance coverage eligibility and coordinates interpretive services based on if covered.
• Works in conjunction with medical assistants, nurses and providers regarding medication refills, lab results, referrals.
• Coordinates interpreting services for referrals placed by our providers to other facilities which don’t have the capacity to provide one.
• Provides Spanish interpreting services for Open Access patients, walk ins to express care and inquiries to Medicaid office.
• Monitors/manages interpreter schedule coordinates interpretive services for languages outside of Spanish and for patients whose insurance covers interpretive services.
• Follow-up on all Spanish missed appointments at all sites.
• Manage and monitor the patient portal for Spanish speaking patients.
• Collects co-pays, past due balances (if applicable) for Spanish speaking patients, balances daily batch and turns in money collected for the day as directed by the Central Reception Supervisor.
• Keep abreast of any updates/changes per outside interpretive providers.
• Attends monthly staff meetings as required.
• Conducts self in accordance with Compass Health Network’s policies.
• Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations.
• Excels in customer service.
• Other duties as assigned.
WORKING CONDITIONS & EXPOSURE RISK:
• Regular exposure to blood and/or body fluids
• Regular exposure to radiation sources
• Regular exposure to biohazard waste materials
High School/ GED preferred
WORK EXPERIENCE:
At least two (2) year experience preferred
LICENSURE/CERTIFICATION:
Medical Interpreter Certification preferred
Compass Health Network is a nonprofit health care organization offering accessible, comprehensive, & compassionate behavioral health, substance use treatment, family medicine and dental services throughout Missouri. Our network of care includes Royal Oaks Hospital and Adapt of Missouri. We are both a Federally Qualified Health Center (FQHC) and a Community Mental Health Center (CMHC). Operating only from the highest ethical and professional standards, we provide access to innovative care designed to meet the health needs of the communities we serve. Our mission is “Inspire Hope. Promote Wellness.”
Why join us?
We believe some of the most passionate people in the world work here. Our dedicated and talented staff are our most valuable asset. We strive to provide a work environment and services that are inclusive for our patients and our employees.
At Compass Health Network, these are just a few of the benefits that we offer as an organization:
We welcome inquiries from qualified individuals who want to be part of a team of hardworking, dedicated and compassionate employees whose work helps us aspire to our vision of full, healthy, productive lives for everyone. We look forward to meeting you!
Compass Health is an Equal Opportunity/Affirmative Action Employer and an E-Verify participant.