Job Description

Compensation: 

The Director of Outpatient Services will supervise and direct outpatient department team members in a manner that maximizes resources, meets clinical needs, and ensures quality and effective work is done.

Responsibilities include:

• Ensure quality services that provide clinically appropriate, effective management of behavioral health symptoms within outpatient and co-located offices across the state
• Supervise and direct the Outpatient Therapists and Behavioral Health Consultants (BHCs) (if applicable) processes, including external partnerships, internal referrals, and ongoing grant/contract work
• Provide program oversight and development, along with partnership with other stakeholders
• Supervise Outpatient Therapists and BHCs to ensure that quality work is being accomplished; therapy schedules are managed effectively; and they are collaborating seamlessly with other departments
• Regularly review all data related to Outpatient—financial, quality, compliance, and administrative—and follow up with staff as needed
• Coordinate with CRS and CS to ensure that schedules are filled and meeting agency needs
• Participate in Utilization Review (UR) and provide direction regarding findings of UR
• Work with Compass Training Institute (CTI) to coordinate training of new and current staff, as it pertains to the provision of OP and BHC Services
• Assist with clinical orientation of new staff, including familiarization tours, documentation, welcoming, etc
• Direct peer review processes to ensure appropriate services are given, to provide a feedback loop for quality improvement
• Evaluate staff members’ performance and make recommendations for promotions/termination of employment to the HR department and Senior Director of Outpatient Services
• Hold regular meetings between internal stakeholders to ensure that all processes are outlined and followed
• Create and maintain relationships with external agencies and other stakeholders, along with the assistance from the regional VP of Corporate Partnerships
• Conduct monthly staff meetings for overall agency communication, updates, and training
• Attend bimonthly clinical integration meetings
• Attend monthly OP Director meetings
• Assist with consultation and ongoing opportunity for skills development
• Follow up with consumers as needed
• Other duties as assigned

SUPERVISORY RESPONSIBILITY

• Oversees day-to-day operations and tasks of supervisees
• Completes performance development/AIM process
• Time card management – manages time sheets
• Ensures progress and development is made toward departmental strategic plan goals