Program Assistant ACT/ACT TAY in Union, MO at Compass Health Network

Date Posted: 11/18/2020

Job Snapshot

Job Description

Compensation: $12.75/hourly

Responsible for organizing, coordinating and monitoring all nonclinical operations of ACT under the direction of the team leader; providing receptionist activities including triaging calls, coordinating communication between the team and clients, and deescalating situations with clients who have increased symptomatology, and assisting clients, their families and agencies to get answers to questions.


• Greet people at ACT headquarters and answering calls including: triaging calls, coordinate communication between team and clients; answering questions for clients, families, and agencies; work with callers to relieve urgent situations or to temporarily manage them until other staff are available; attend to symptomatic behavior of clients who come into the ACT office
• Maintain staff appointments and prepare weekly schedules for staff and clients
• Maintain staff work schedules and work with team leader for coverage during vacations and absences
• Record admissions and discharges in Department of Mental Health state computer system (CIMOR)
• Prepare letters, memos, and reports for the team, including collecting and preparing quarterly ACT fidelity reports
• Update and maintain a client handbook, client handouts, group lists, and other materials for client use
• Participate in daily staff organizational meetings
• Prepare for medication clinic to include typing schedule and ensuring all forms needed are in consumer file
• Ensure adequate supplies and forms are available
• Conduct financial intakes, ensuring each client has all needed financial and clinical forms signed at time of appointment
• Process and prep filing for scanning into electronic storage of paper consumer files
• Conduct reminder calls for next day appointments
• Assist and support all clinical staff with use of electronic systems
• Monitors all client records to see billing is progressing adequately
• Other duties as assigned


• Regularly attends work except for approved absences
• Attends all training as required
• Maintain professional, “champion” behavior
• Provides quality customer service
• Provides services with a commitment to service excellence
• Works in a way that exhibits a commitment to personal excellence
• Team oriented and values diversity


• Collaborative Relationships
• Conflict Resolution
• Creative Thinking
• Communication – Oral
• Communication – Written
• Flexible Thinking
• Multitasking/Planning
• Problem Solving
• Organizational/Time Management
• Teamwork
• Technical Expertise



Job Requirements


High School/GED required


Must have education and experience in the field of human services, office management or both


Compass Health is an Equal Opportunity/Affirmative Action Employer and an E-Verify participant.