Deputy Director of Dental Operations in Any Compass Health location, Missouri at Compass Health Network

Date Posted: 2/16/2021

Job Snapshot

Job Description



The Deputy Director of Dental Operations will oversee the dental operations in the in the East, West and Southeast dental regions. The Senior Directors of Dental Operations will report to this position. The Deputy Director must be able to manage both employees and projects, as well as assist the EVP - Chief Operations Officer with attaining Dental department quality and productivity goals.


Staff Management and Development
• Directly supervise, set priorities for, and support all staff reporting to this position
• Meet regularly with Senior Directors of Dental Operations in each region to ensure consistency of service delivery across programs
• Complete annual performance reviews for direct reports
• Participate in the recruitment, hiring, and training of Dental Staff
• Assure that all staff are demonstrating customer service skills as trained
• Attend State and National leadership and oral health conferences and trainings as needed

Dental Operations
• Implement and oversee process improvement cycles when indicated
• Ensure supplies and inventory processes are in place and efficient
• Ensure adherence to OSHA standards
• Assure that all regions are following CDC guidelines and ADA recommendations for infection control
• Participate in meetings with the billing department to ensure accurate billing and maximize collections
• Maintain state regulatory records required for use of ionizing radiation
• Maintain records for medical waste disposal in accordance with local, state, and federal regulations
• Run operational reports and analyze for opportunities for improved operations
• Serve as liaison to Dental Schools to facilitate student rotations as applicable
• Work with dentists, dental hygienists and staff to ensure monthly productivity goals are met
• Review financials to ensure operations are staying within established budget
• Participate in various committees and meetings as needed
• Ensure all staff provide excellent customer service

Grants/Outcomes Reporting
• Participate in the development of new grant initiatives when needed and operationalize grant requirements
• With the EVP - Chief Operations Officer, and the Chief Operations Officer of the Central Region, responsible for ensuring adherence to all grant requirements providing operational support when needed

• Attend State and National leadership and oral health conferences and trainings as needed
• With the EVP - Chief Operations Officer, the Dental Directors, and the Chief Operations Officer of the Central Region, develop work-flow processes to enhance operational efficiencies; provide operational set-up when needed, and provide input to strategic planning and evaluation of new developments and trends in dental practices
• Focus on continued growth of staff and patients including school-based outreach, mobile units and additional sites in all regions


• Regularly attends work except for approved absences
• Attends all training as required
• Maintain professional, “champion” behavior
• Provides quality customer service
• Provides services with a commitment to service excellence
• Works in a way that exhibits a commitment to personal excellence
• Team oriented and values diversity and promotes collaboration with other departments.


• Oversees day-to-day operations and tasks of supervisees
• Completes performance development/AIM process
• Time card management – manages time sheets
• Ensures progress and development is made toward departmental strategic plan goals


Job Requirements


• Analytical Thinking
• Change Readiness
• Collaborative Relationships
• Conflict Resolution
• Communication – Oral
• Communication – Written
• Decision Making
• Empowers Others
• Flexible Thinking
• Forward Thinking
• Leadership
• Multitasking/Planning
• Organizational/Time Management
• Problem Solving
• Project Management
• Risk Management/ Assessment
• Strategic Thinking
• Teamwork


• High School/GED required
• Advanced degree in a health-related field preferred


• At least five (5) years dental experience required if High School/GED is the highest degree obtained
• At least three (3) years supervisory experience required
• Working knowledge of all aspects of dental operations including regulatory requirements required
• Experience in dental operations start-up, required
• Travel is required


Driver’s license required


Compass Health is an Equal Opportunity/Affirmative Action Employer and an E-Verify participant.