Dental Services Supervisor in Clinton, MO at Compass Health Network

Date Posted: 10/8/2019

Job Snapshot

Job Description

Compensation: $19.00/Hour


The Dental Services Supervisor is part of the person-centered integrated care team and responsible for scheduling dental appointments, checking in and checking out patients, including the processing of charges, in addition to management functions related to the dental clinic and its services. This position supervises Dental support staff, including Dental Assistants.


General Reception Duties
• Answer multi-line phone system in polite and courteous manner
• Perform phone triage of all incoming calls
• Direct phone calls and messages to appropriate office staff
• Answer questions concerning office operations
• Schedule all dental appointments
• Greet and check in patients and hand out patient evaluations
• Confirm patient’s insurance coverage eligibility and all next day appointments
• Send correspondence to patients who missed their appointment and/or are due for a check-up appointment
• Collect fees per patient’s insurance or sliding fee eligibility
• Prepare daily fee sheets
• Complete posting of payments and submit billing claims
• Record all checks & cash for daily deposit
• Reconcile daily receipts and petty cash
• Make daily bank deposits
• Performs duties involving record filing and retrieval, chart closure, and retention within the guidelines of agency policy
• Keep abreast of any updates/changes per insurance provider via internet list servers and mail, and information provided by Sr. Director of Dental Operations and communicate regarding any changes/updates
Administrative Duties
• Administration and management of all program operations and maintain coordination of services and communication among program components
• Coordination and scheduling of services
• Quality assurance of dental services to ensure that policies and procedures are responsive to client input
• Recruitment, selection, and training of staff
• Supervise and evaluate performance of staff
• Document and report to Sr. Director of Dental Operations any medication and/or direct patient care errors
• Oversee the ordering and inventory of necessary dental supplies in accordance with agency policies and procedures
• Fiscal management of program budget and petty cash accounts
• Work with staff to maximize program performance and productivity
• Will ensure staff seeks culturally competent services and service providers to meet the unique cultural needs of each agency consumer and family member
• Function as part of a multi-disciplinary team
• Participates in agency’s Quality Improvement program as assigned
• Ensure all OSHA standards and regulations are being followed and assist in the development of any plans of correction
• Maintain weekly biological spore testing reports
• Ensure monthly monitoring of radiation badges and maintain monthly reports
• Keep informed of, and communicate, any changes to Medicare, Medicaid, and any Private Insurance Carriers regarding covered services and pre-authorization processes as they relate to provision of services and quality patient care
• Provide Sr. Director of Dental Operations with reports and training needs, as needed

Other Responsibilities
• Serve as a back-up Dental Assistant when needed
• Attend all training as required by Compass Health Network, Accreditors and Funders
• All other duties as assigned by the Sr. Director of Dental Operations


• Regularly attends work except for approved absences
• Attends all training as required
• Maintain professional, “champion” behavior
• Provides quality customer service
• Provides services with a commitment to service excellence
• Works in a way that exhibits a commitment to personal excellence
• Team oriented and values diversity


• Analytical Thinking
• Change Readiness
• Collaborative Relationships
• Conflict Resolution
• Creative Thinking
• Communication – Oral
• Communication – Written
• Decision Making
• Empowers Others
• Flexible Thinking
• Forward Thinking
• Leadership
• Multitasking/Planning
• Organizational/Time Management
• Problem Solving
• Project Management
• Risk Management/ Assessment
• Strategic Thinking
• Teamwork
• Technical Expertise



• Oversees day-to-day operations and tasks of supervisees
• Completes performance development/AIM process
• Time card management – manages time sheets
• Ensures progress and development is made toward departmental strategic plan goals


• Regular exposure to radiation sources
• Regular exposure to biohazard waste materials


Job Requirements


High School/GED required


• At least three (3) years of work experience in a dental office with front office and back office experience preferred
• At least 1 year of supervisory experience preferred
• Knowledge of dental office terminology, procedures and equipment preferred
• Strong computer skills with knowledge of Microsoft Office Suite preferred
• Ability to handle multiple tasks efficiently
• Knowledge of medical records management preferred
• Administrative and financial management experience preferred


Compass Health is an Equal Opportunity/Affirmative Action Employer and an E-Verify participant.