Dental Receptionist in Saint Charles, MO at Compass Health

Date Posted: 2/9/2018

Job Snapshot

Job Description



The Dental Receptionist is part of the person centered integrated care team and responsible for providing administrative support to Dental Clinic and the Dental Director. Specific job responsibilities include:

Core Responsibilities:

Receptionist Duties: 50%
• Answer multi-line phone system in polite and courteous manner.
- Perform phone triage of all incoming calls.
- Direct phone calls and messages to appropriate office staff.
- Answer questions concerning office operations.
- Schedule all dental appointments
• Greet and check in patients and hand out comment cards.
• Confirm patient’s insurance coverage eligibility and all next day appointments
• Send correspondence to patients who missed their appointment and/or are due for a check-up appointment.
• Collect fees per patient’s insurance or sliding fee eligibility.

Office Management Duties: 45%
• Complete posting of payments and submit billing claims
• Record all checks & cash for daily deposit
• Reconcile daily receipts and petty cash
• Performs duties involving record filing and retrieval, chart closure, and retention within the guidelines of agency policy.
• Maintain files and tickler system, using computerized data entry on all contracted healthcare agreements
• Keep abreast of any updates/changes per insurance provider via internet listservs and mail, and information provided by Sr. Director of Medical and Dental Services
- Communicate any changes/updates discovered through other means to Sr. Director of Medical and Dental Services

Administrative Support: 5%
• Typing, filing, copying, faxing for the Dental Clinic and Dental Director.
• Organize and prioritize Dental Clinic’s and Dental Director’s mail.
• Maintain files and tickler system maintenance, using computerized data entry, on all agency contractual healthcare agreements.
• Maintain files and tickler system, using computerized data entry on all contracted healthcare agreements
• Order and maintain needed office supplies
• Provide reports to the Sr. Director of Medical and Dental Services as requested.
• All other duties as assigned.

Other Responsibilities:
• Attend all training as required by Crider Health Center, Accreditors and Funders.


Job Requirements


• High School graduate or equivalent with clerical background.
• At least one year dental office experience.
• 3 years administrative experience with upper management
• Strong interpersonal and communication skills
• Strong computer skills with knowledge of Microsoft Office Suite.
• Ability to handle multiple tasks efficiently
• Knowledge of medical records management
• Strong organizational skills with the ability to handle multiple responsibilities in
a fast-paced environment
• Ability to maintain confidentiality
• Ability to work autonomously
• Commitment to Service Excellence
• Commitment to Personal Excellence
• Team Oriented and Values Diversity

The Dental Receptionist receives supervision from the Dental Services Supervisor.