Customer Service Representative in Sullivan, MO at Compass Health

Date Posted: 1/22/2018

Job Snapshot

Job Description

Compensation: $11.92 Hourly

POSITION PURPOSE:                                     
Responsibilities include, but are not limited to, managing consumer appointments, operating telephone system, entering data into the computer, maintaining all forms, and prepping forms to be scanned.                                    
Clerical experience with High School experience preferred. Has a commitment to service and personal excellence. Is team oriented and values diversity.                                    

ESSENTIAL FUNCTIONS:                                    
1) Greets consumers with excellent customer service skills, schedules appointments and collects fees.                                    
2) Greets caller with appropriate greeting and operates telephone system ensuring appropriate referral and/or processing of calls. Process and route calls from Crisis Hot Line appropriately.             3) Prepares for medication clinic and ensures all forms needed are in consumer file.                          4) Ensures adequate supplies of forms are available.                                    
5) Processes incoming and outgoing mail.                                    
6) Processes consumer electronic files for opening and closing ensuring all records are up to date with each appointment made.                                     
7) Conducts financial intakes, ensuring each client has all needed financial and clinical forms signed at time of appointment.                                     
8) Enters data in multiple computer programs.                                    
9) Admits and discharges Department of Mental Health consumers in the state computer system (CIMOR).                                    
10) Processes and preps filing for scanning into electronic storage of paper consumer files.                11) Assists and supports all clinical staff with use of electronic systems.                                    
12) Monitors all client records to see billing is progressing adequately.                                    
13) Other duties as assigned.                                    
Although driving is not an essential function of the position, a valid license and agency established minimum automobile coverage are required in the event the employee drives during the course of employment.                                    


Job Requirements

PHYSICAL DEMANDS:                                    
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with arms and hands; climb stairs; balance; stoop, kneel or crouch; talk and hear.  The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities of the position include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus.  
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.