Customer Representative in Clinton, MO at Compass Health Network

Date Posted: 6/26/2020

Job Snapshot

Job Description

Compensation: $12.75/hr

Responsibilities will include, but are not limited to, using a headset, answering and transferring calls in central queue utilizing the CMT interactive client phone process, which includes properly maintaining your status and logging in to your phone, along with other busy work such as prepping documents for scanning, data entry, incoming and outgoing mail.

ESSENTIAL FUNCTIONS – JOB SPECIFIC

• Greet callers with appropriate greeting
• Ask appropriate questions to Identify who caller needs to speak with or what caller needs accomplished
• Provide appropriate summary to the caller of what Customer Representative is doing
• Transfer call utilizing the appropriate process for situation i.e. direct transfer to queue, individual transfer or transfer utilizing a consult/warm hand off process
• Process and route calls from the Crisis Hotline appropriately
• Complete other duties as assigned as listed above in-between calls.
• Other duties as assigned

ESSENTIAL FUNCTIONS/CORE COMPETENCIES – COMPANY WIDE

• Regularly attends work except for approved absences
• Attends all training as required
• Maintain professional, “champion” behavior
• Provides quality customer service
• Provides services with a commitment to service excellence
• Works in a way that exhibits a commitment to personal excellence
• Team oriented and values diversity

DESIRED DEMONSTRATED KEY COMPETENCIES

• Change Readiness
• Conflict Resolution
• Communication – Oral
• Communication – Written
• Flexible Thinking
• Problem Solving
• Teamwork

 

 

Job Requirements

EDUCATION

High School/GED required

WORK EXPERIENCE

Clerical experience required

 

Compass Health is an Equal Opportunity/Affirmative Action Employer and an E-Verify participant.