Customer Relations Specialist in Raymore, MO at Compass Health

Date Posted: 6/11/2018

Job Snapshot

Job Description

Compensation: $12.24

POSITION PURPOSE

The CRS is part of the person centered integrated care team and responsible for greeting patients as they arrive, check-in/check-out, verifying demographics and collecting co-pays, if applicable. This may include primary care, dental, behavioral health and specialist appointments. This position is fast-paced, requiring continuous interactions with co-workers and patients.

CORE RESPONSIBILITIES:
• Greet patients as they arrive and stay consistent with the company’s customer service philosophy
• Manage consumer appointments, confirm appointments and alert patients if they need to bring any information to appointment (co-pays, past due balances, paperwork for PAP and/or sliding fee scale)
• Data Entry into EHR systems
• Completes financial paperwork, ensuring all required forms are completed in entirety
• Verify insurance/demographic information at each visit and update if necessary
• Collect co-pays, when applicable
• Answer phone in polite and courteous manner
• Direct phone calls and messages to appropriate office staff
• Monitors waiting area to ensure timeliness of appointments
• Check provider’s schedule daily for additions
• Receive daily reports from MIS for information needed on patients that have upcoming appointments
• Balances daily batch and turns in money collected for the day to Office Supervisor or Regional Office Manager, when applicable
• Disperse Daily Mail
• Ensure lobby/waiting area is clean and picked up

OTHER RESPONSIBILITIES:
• Regular attendance except as excused.
• Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations.
• Conducts self in accordance with employee manual.
• Attend all training as required by company, Accreditors and Funders.
• Keep abreast of any updates/changes regarding insurance and communicate those to Office Supervisor
• Communicate any changes/updates discovered through other means to Office Supervisor
• Other duties as assigned

 

SUPERVISION
The CRS receives supervision from the Office Supervisor or Regional Office Manager.

 

Job Requirements

QUALIFICATIONS

• High School graduate or equivalent preferred
• Minimum of one-year work experience in customer service
• Professional phone skills
• Detail Oriented
• Excellent communication skills
• Strong Computer skills with knowledge of Microsoft office
• Strong organizational skills with the ability to handle multiple responsibilities in a fast paced environment
• Commitment to Service Excellence
• Commitment to Personal Excellence
• Team Oriented and Values Diversity