Customer Relations Specialist in Jefferson City, MO at Compass Health

Date Posted: 10/12/2018

Job Snapshot

Job Description

Compensation: $13.50 Hourly

POSITION PURPOSE

Part-Time position Monday-Friday 4 PM-7 PM and Saturday 8 AM-1 PM. The Customer Relations Specialist performs switchboard and receptionist duties. They also assist with general duties such as typing needs, out-patient clinics, receiving visitors and giving out information regarding hospital policies and procedures in accordance with the confidentiality of staff and patients. The Customer Relations Specialist is also responsible for maintaining the front lobby, making coffee and ordering supplies needed for the front office. They keep on top of ordering postage for the mail machine, distribute mail after mail has been delivered, and take mail to the post-office at the end of the day.

ESSENTIAL FUNCTIONS – JOB SPECIFIC

• Requires working in a team setting
• Needs to have effective verbal, non-verbal, and written communication skills
• Possesses cognitive, organizational, and emotional maturity to deal effectively with multiple stressors and deadlines
• Acts as a role model and educator for new staff
• Attends 22 hours of continuing education per year, along with completing and passing CALM & CPR classes
• Works efficiently with minimal supervision
• Helps promote Quality Improvement to the hospital
• Uses proper phone etiquette techniques
• Must be able to perform essential job functions such as bending, lifting and transporting patients
• Needs to abide by Federal, State, and TJC standards and regulations
• Other duties as assigned

ESSENTIAL FUNCTIONS – COMPANY WIDE

• Regularly attends work except for approved absences
• Attends all training as required
• Maintain professional, “champion” behavior
• Provides quality customer service
• Provides services with a commitment to service excellence
• Works in a way that exhibits a commitment to personal excellence
• Team Oriented and Values Diversity

 

 

Job Requirements

EDUCATION

High School/GED required

WORK EXPERIENCE

Basic knowledge of switchboard systems with multiple lines, along with computer skills preferred