Customer Relations Specialist in Lebanon, MO at Compass Health

Date Posted: 2/26/2018

Job Snapshot

Job Description

Compensation: $11.92 Hourly

Responsibilities include, but are not limited to, managing consumer appointments, operating telephone system, entering data into the computer, maintaining all forms, and prepping forms to be scanned.

Job Responsibilities

  1. Greets consumers with excellent customer service skills, schedules appointments and collects fees.
  2. Greets caller with appropriate greeting and operates telephone system ensuring appropriate referral and/or processing of calls. Process and route calls from Crisis Hot Line appropriately.
  3. Prepares for medication clinic and ensures all forms needed are in consumer file.
  4. Ensures adequate supplies of forms are available.
  5. Processes incoming and outgoing mail.
  6. Processes consumer electronic files for opening and closing ensuring all records are up to date with each appointment made.
  7. Conducts financial intakes, ensuring each client has all needed financial and clinical forms signed at time of appointment.
  8. Enters data in multiple computer programs.
  9. Admits and discharges Department of Mental Health consumers in the state computer system (CIMOR).
  10. Processes and preps filing for scanning into electronic storage of paper consumer files.
  11. Assists and supports all clinical staff with use of electronic systems.
  12. Monitors all client records to see billing is progressing adequately.
  13. Other duties as assigned.


Job Requirements

Job Requirements

Clerical experience with High School/GED preferred


  • At Pathways, we understand that our employees work hard, so we provide a generous benefits package.
  • Benefits for the Customer Relations Specialist/Central Operator position include:
  • Medical, dental and vision insurance
  • 401(K) retirement plan
  • Disability insurance
  • PTO

Company Overview

Pathways Community Behavioral Healthcare, Inc. is a nonprofit community mental health center that provides a full continuum of mental health care and access to services in Missouri and Louisiana. Our focus is achieving and sustaining optimal wellness for individuals and communities. We do this by providing accessible mental health, alcohol and drug treatment and prevention services. Our mission is to enhance wellness in the lives of individuals and communities by instilling hope, building partnerships and supporting recovery.

For more information about who we are and what we do, please visit our website. We look forward to hearing from you!