Customer Relations Specialist in Wentzville, MO at Compass Health

Date Posted: 9/13/2018

Job Snapshot

Job Description

Compensation: $13.50/hour

This position Must be able to work evenings on Wednesdays until 7pm. 

Saturday's may be a part of the working hours in the very near future.

POSITION PURPOSE

The CRS is part of the person centered integrated care team and responsible for greeting patients as they arrive, check-in/check-out, verifying demographics and collecting co-pays, if applicable. This may include primary care, dental, behavioral health and specialist appointments. This position is fast-paced, requiring continuous interactions with co-workers and patients.

ESSENTIAL FUNCTIONS – JOB SPECIFIC

Core Responsibilities - 80%
• Greet patients as they arrive and stay consistent with the company’s customer service philosophy
• Manage consumer appointments, confirm appointments and alert patients if they need to bring any information to appointment (co-pays, past due balances, paperwork for PAP and/or sliding fee scale)
• Data Entry into EHR systems
• Completes financial paperwork, ensuring all required forms are completed in entirety
• Verify insurance/demographic information at each visit and update if necessary
• Collect co-pays, when applicable
• Answer phone in polite and courteous manner
• Direct phone calls and messages to appropriate office staff
• Monitors waiting area to ensure timeliness of appointments
• Check provider’s schedule daily for additions
• Receive daily reports from MIS for information needed on patients that have upcoming appointments
• Balances daily batch and turns in money collected for the day to Office Supervisor or Regional Office Manager, when applicable
• Disperse Daily Mail
• Ensure lobby/waiting area is clean and picked up

Other Responsibilities - 20%
• Regular attendance except as excused.
• Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations.
• Conducts self in accordance with employee manual.
• Attend all training as required by company, Accreditors and Funders.
• Keep abreast of any updates/changes regarding insurance and communicate those to Office Supervisor
• Communicate any changes/updates discovered through other means to Office Supervisor
• Other duties as assigned

ESSENTIAL FUNCTIONS – COMPANY WIDE

• Regularly attends work except for approved absences
• Attends all training as required
• Maintain professional, “champion” behavior
• Provides quality customer service
• Provides services with a commitment to service excellence
• Works in a way that exhibits a commitment to personal excellence
• Team Oriented and Values Diversity

 

 

Job Requirements

EDUCATION

High School/GED preferred

WORK EXPERIENCE

At least one year experience in customer service required