Customer Relations Specialist - Medical Receptionist in Columbia, MO at Compass Health

Date Posted: 5/9/2018

Job Snapshot

Job Description

Compensation: $12.00 - $12.60 hourly

The Customer Relations Specialist is part of the person centered integrated care team and responsible for greeting patients as they arrive, check-in/check-out, verifying demographics and collecting co-pays, if applicable.  This position is fast-paced, requiring continuous interactions with co-workers and patients, based out of our outpatient behavioral health clinic and psychiatric telehealth hub.  Full-time, benefit-eligible position.  Monday-Friday, hours 7:30 am - 5 pm.

Duties include: 


  • Verify insurance/demographic information at each visit and update if necessary
  • Collect co-pays, when applicable
  • Answer phone in polite and courteous manner
  • Direct phone calls and messages to appropriate office staff
  • Monitors waiting area to ensure timeliness of appointments
  • Check provider’s schedule daily for additions
  • Receive daily reports from MIS for information needed on patients that have upcoming appointments
  • Balances daily batch and turns in money collected for the day to Office Supervisor or Regional Office Manager, when applicable
  • Disperse Daily Mail
  • Ensure lobby/waiting area is clean and picked up
  • Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations.
  • Conducts self in accordance with employee manual.
  • Attend all training as required by company, Accreditors and Funders.
  • Keep abreast of any updates/changes regarding insurance and communicate those to Office Supervisor
  • Communicate any changes/updates discovered through other means to Office Supervisor














Job Requirements


  • High School graduate or equivalent—preferred, not required
  • Minimum of one-year work experience in customer service
  • Professional phone skills
  • Detail Oriented
  • Excellent communication skills
  • Strong Computer skills with knowledge of Microsoft office and ability to learn our Electronic Health Record
  • Strong organizational skills with the ability to handle multiple responsibilities in a fast paced environment
  • Commitment to Service Excellence
  • Commitment to Personal Excellence
  • Team Oriented and Values Diversity