Customer Relations Specialist (Medical Receptionist) in Columbia, MO at Compass Health

Date Posted: 2/13/2018

Job Snapshot

Job Description

Compensation: $11.92 hourly

Job Description

Responsibilities will include, but are not limited to, managing consumer appointments, operating telephone switchboard, entering consumers into the computer, maintaining all forms, typing and filing

Job Responsibilities

  1. Greets consumers, schedules appointments and collects fees
  2. Operates telephone switchboard insuring appropriate referral and/or processing of calls
  3. Prepares for medication clinic to include typing schedule and insuring all forms needed are in consumer file
  4. Insures adequate supplies of forms are available
  5. Processes incoming and outgoing mail
  6. Processes consumer electronic files for opening and closing ensuring all records are up to date with each appointment made.
  7. Conducts financial intakes, ensuring each client has all needed financial and clinical forms signed at time of appointment.
  8. Enters into computer and print scheduled service listings
  9. Admits and discharges Department of Mental Health consumers in the state computer system (CIMOR)
  10. Process and preps filing for scanning into electronic storage of paper consumer files
  11. Conducts reminder calls for next day appointments.
  12. Assists and support all clinical staff with use of electronic systems.
  13. Monitor all client records to see billing is progressing adequately.
  14. Other duties as assigned


Job Requirements

Previous clerical or medical office experience/customer service experience preferred.  Must be computer literate and a quick learner.  Seeking customer-oriented applicants comfortable working within a residential treatment center.  Full-time position; daytime hours.


We understand that our employees work hard, so we provide a generous benefits package.

Benefits for the Customer Service Representative position include:

  1. Medical, dental and vision insurance
  2. 401(K) retirement plan
  3. Disability insurance
  4. PTO

Compass Health is a nonprofit community health center that provides a full continuum of mental health care and access to primary care and dental services in Missouri and Louisiana. Our focus is achieving and sustaining optimal wellness for individuals and communities. We do this by providing accessible mental health, alcohol and drug treatment and prevention services. Our mission is to enhance wellness in the lives of individuals and communities by instilling hope, building partnerships and supporting recovery.

For more information about who we are and what we do, please visit our website. We look forward to hearing from you!