Customer Relations Specialist/Interpreter in Saint Charles, MO at Compass Health Network

Date Posted: 6/11/2019

Job Snapshot

Job Description

Compensation: $13.60/per hour

Spanish Required

 

DEPARTMENT: Administration Support

REPORTS TO: Office Supervisor

POSITION PURPOSE

The Customer Relations Specialist/Interpreter is a part of the person-centered integrated care team and responsible for interviewing patients prior to their initial and annual appointments to gather demographics, insurance and emergency contact information for patients receiving Medical, Dental and/or Behavioral Health services. The Customer Relations Specialist/Interpreter is also responsible for explaining agency Missed Appointment Policy/Payment Policy and collecting co-payments for all patients, if applicable.

ESSENTIAL FUNCTIONS – JOB SPECIFIC

• Greets patients as they arrive and stay consistent with the Compass Health Network’s customer service philosophy
• Enters patient demographics, insurance coverage, all required UDS information, explains agency missed appointment/payment policy and collects co-pays/past due balances, if applicable
• Verifies patients’ eligibility for the sliding fee scale
• Reviews all sliding fee paperwork for completeness and forwards to Office Supervisor and/or Regional Office Manager
• Verifies insurance coverage and makes confirmation calls accordingly
• Provides professional interpretive services according to established guidelines of the profession
• Confirms Spanish speaking appointments for the following day/two days in advance
• Works in conjunction with supervisor/manager to make rescheduling decisions as needed
• Receives daily reports from MIS for information needed on patients that have upcoming appointments
• Balances daily batch and turns in money collected for the day to the delegated manager
• Conducts self in accordance with Compass Health Network’s policies and procedures
• Maintains strictest confidentiality, adheres to all HIPAA guidelines/regulations
• Provides Office Supervisor and/or Regional Office Manager with reports on office efficiency and patient flow as requested
• Regular attendance, except as excused
• Communicates any changes/updates discovered through other means to Office Supervisor
• Other duties as assigned

ESSENTIAL FUNCTIONS – COMPANY WIDE

• Regularly attends work except for approved absences
• Attends all training as required
• Maintain professional, “champion” behavior
• Provides quality customer service
• Provides services with a commitment to service excellence
• Works in a way that exhibits a commitment to personal excellence
• Team oriented and values diversity

 

 

Job Requirements

EDUCATION

High School/GED preferred

WORK EXPERIENCE

• At least one (1) year experience in customer service required (medical office setting preferred)
• Strong computer skills with knowledge of Microsoft Office Suite preferred
• Experience with a multi-phone line system and demonstration of professional phone skills preferred
• Strong organization skills with the ability to handle multiple responsibilities efficiently in a fast-paced environment preferred
• Strong Interpersonal and communication skills preferred

LICENSURE/CERTIFICATION

• Certified or eligible for Medical Interpreter Certification (Spanish)
• Certified or eligible for Mental Health Interpreter Certification (Spanish)

 

Compass Health provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, gender, national origin, age, disability, or any other federal, state, or local protected class.