ACT Program Assistant in Saint Charles, MO at Compass Health

Date Posted: 5/30/2018

Job Snapshot

Job Description

Compensation: $12.00-$12.60/hour

POSITION PURPOSE:                                     
Responsible for organizing, coordinating and monitoring all nonclinical operations of ACT under the direction of the team leader; providing receptionist activities including triaging calls, coordinating communication between the team and clients, and deescalating situations with clients who have increased symptomatology, and assisting clients, their families and agencies to get answers to questions. Has a commitment to service and personal excellence. Is team oriented and values diversity.                                    
Education and experience in the field of human service, or office management or both.                                    
ESSENTIAL FUNCTIONS:                                    
1) Greet people at ACT headquarters and answering calls including:  triaging calls, coordinate communication between team and clients; answering questions for clients, families, and agencies; work with callers to relieve urgent situations or to temporarily manage them until other staff are available; attend to symptomatic behavior of clients who come into the ACT office.                                    
2) Maintain staff appointments and prepare weekly schedules for staff and clients.                                     
3) Maintain staff work schedules and work with team leader for coverage during vacations and absences.                                    
4) Record admissions and discharges in Department of Mental Health state computer system (CIMOR).                                    
5) Prepare letters, memos, and reports for the team, including collecting and preparing quarterly ACT fidelity reports.                                    
6) Update and maintain a client handbook, client handouts, group lists, and other materials for client use.                                    
7) Participate in daily staff organizational meetings.                                    
8) Prepare for medication clinic to include typing schedule and ensuring all forms needed are in consumer file.                                    
9) Ensure adequate supplies and forms are available.                                    
10) Conduct financial intakes, ensuring each client has all needed financial and clinical forms signed at time of appointment.                                     
11) Process and prep filing for scanning into electronic storage of paper consumer files.                                    
12) Conduct reminder calls for next day appointments.                                    
13) Assist and support all clinical staff with use of electronic systems.                                    
14) Monitors all client records to see billing is progressing adequately.                                    
15) Other duties as assigned.                                    
Although driving is not an essential function of the position, a valid license and agency established minimum automobile coverage are required in the event the employee drives during the course of employment.                                    


Job Requirements

PHYSICAL DEMANDS:                                    
"While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with arms and hands; climb stairs; balance; stoop, kneel or crouch; talk and hear.  The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities of the position include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus.  
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.       "