Technology Specialist II in Raymore, MO at Compass Health Network

Date Posted: 11/20/2020

Job Snapshot

Job Description

Compensation: 27.00

POSITION PURPOSE

Provide intermediate level monitoring and response to technology issues utilizing company service desk as well as a variety of hardware/software tools and techniques. Install and configure related hardware/software such as desktops, servers, printers, scanners, video teleconferencing hardware, door access systems, security camera technologies and other peripherals. Provide intermediate level software and systems troubleshooting, support, and training to end users. Provide on-site support for office locations in a defined area. Provide guidance, mentoring and work leadership to other technicians. Maintain current knowledge of relevant technology as assigned. Participate in special projects as required.

ESSENTIAL FUNCTIONS – JOB SPECIFIC

• Work with end users to identify and deliver required technology service levels
• Liaise with, and provide training and support to, end users and staff on technology operation and other issues
• Install, configure, test, maintain, monitor and troubleshoot end user hardware/software/network issues
• Perform on-site analysis, diagnosis and resolution of complex technological problems for a variety of end users and recommend and implement corrective solutions
• Receive and respond to incoming service desk tickets, calls, or e-mails regarding technology problems
• Develop and maintain an inventory of various technology hardware
• Monitor and test various technology performance and provide feedback and reporting when needed
• Create and maintain documentation for various hardware/software technologies
• Accurately document instances of hardware failure, repair, installation and removal
• Construct, install and customize configurations based on various platforms and operating systems
• Conduct research on technology products in support of hardware/software procurement and development efforts. Evaluate and recommend products for purchase
• Recommend, schedule and perform technology upgrades and repairs
• Assist in developing long-term strategies and capacity planning for meeting future technology needs
• Support development and implementation of new technology projects
• If necessary, liaise with third-part support of various technology vendors
• Maintain current knowledge of business continuity and disaster recovery plans and respond to crises in accordance with business continuity and disaster recovery plans
• Provide guidance to other members of the technology team as required
• Driving is an essential function of the position, a valid license and agency established minimum automobile coverage are required in the event the employee drives during the course of employment
• This position requires weekend on-call support up to 3 or 4 times per year with holiday coverage as assigned
• Other duties as assigned

ESSENTIAL FUNCTIONS/CORE COMPETENCIES – COMPANY WIDE

• Regularly attends work except for approved absences
• Attends all training as required
• Maintain professional, “champion” behavior
• Provides quality customer service
• Provides services with a commitment to service excellence
• Works in a way that exhibits a commitment to personal excellence
• Team oriented and values diversity

QUALIFICATION(S): DESIRED DEMONSTRATED KEY COMPETENCIES

• Analytical Thinking
• Change Readiness
• Creative Thinking
• Communication – Oral
• Communication – Written
• Decision Making
• Flexible Thinking
• Multitasking/Planning
• Organizational/Time Management
• Problem Solving
• Teamwork
• Technical Expertise

 

 

Job Requirements

 

QUALIFICATION(S): EDUCATION

• Associates required
• Bachelor’s degree preferred

QUALIFICATION(S): WORK EXPERIENCE/TRAINING/ADDITIONAL REQUIREMENTS

At least four (4) years’ experience preferred

QUALIFICATION(S): LICENSURE/CERTIFICATION

CompTIA, CISCO, Microsoft, Citrix, or other technical certification training required

 

Compass Health is an Equal Opportunity/Affirmative Action Employer and an E-Verify participant.