Scheduling Representative in Jefferson City, MO at Compass Health Network

Date Posted: 10/8/2020

Job Snapshot

Job Description

Compensation: $13.60 Hourly

POSITION PURPOSE

Responsibilities will include, but are not limited to, scheduling residential treatment beds, new referral appointments, operating telephone switchboard, entering consumers into the computer, completing referral form, communicating insurance information to authorizing staff for preauthorization.

ESSENTIAL FUNCTIONS – JOB SPECIFIC

• Answer incoming calls
• Provide excellent customer service 100% of the time
• Determine type of service caller is seeking
• Collect full and complete insurance information from caller
• Route insurance information to insurance department for verification and pre-authorization
• Monitor schedules for accuracy and back filling cancelled services
• Schedule appropriate type of service for caller
• Repeat appointment date, time and location to caller 100% of the time
• Complete a wrap up of what took place on the call with the caller, If no appointment is made, provide appropriate referral and offer crisis number as needed
• Provide back up to other call queue’s as necessary
• Other duties as assigned

ESSENTIAL FUNCTIONS/CORE COMPETENCIES – COMPANY WIDE

• Regularly attends work except for approved absences
• Attends all training as required
• Maintain professional, “champion” behavior
• Provides quality customer service
• Provides services with a commitment to service excellence
• Works in a way that exhibits a commitment to personal excellence
• Team oriented and values diversity

DESIRED DEMONSTRATED KEY COMPETENCIES

• Change Readiness
• Conflict Resolution
• Communication – Oral
• Communication – Written
• Flexible Thinking
• Problem Solving
• Teamwork

 

 

Job Requirements

EDUCATION

High School/GED required

WORK EXPERIENCE

Clerical experience required

 

Compass Health is an Equal Opportunity/Affirmative Action Employer and an E-Verify participant.