Due to rapid expansion in our service areas, we are offering immediate SIGN-ON BONUSES for nurses, licensed therapists/certified counselors, qualified mental health professionals, community support specialists, dental hygienists and direct care technicians. If you are interested in joining a progressive company whose mission focuses on the wellbeing of our customers and team members, apply today!

Office Supervisor - Dental in Columbia, MO at Compass Health Network

Date Posted: 11/22/2021

Job Snapshot

Job Description

Compensation: $20.37/hour

Compass Health Network is searching for our next Dental Office Supervisor who will cover the Columbia locations. The Office Supervisor-Dental is part of the person-centered integrated care team and is responsible for patient flow and staffing in the dental areas. They will provide direct supervision to the customer relation specialist and will provide back-up for these positions as needed. This is a full time, benefits eligible position. 

Responsibilities of the Dental Office Supervisor: 

Responsible for efficient and effective front desk operations
Ensures excellent customer service experience for all internal/external customers
Maintains positive, goal-oriented work environment
Ensures that assigned staff are adhering to established protocols
Responsible for verifying accuracy of payment posting and batches for direct staff
Provides batch reports and deposit reports to Administration
Serves as the initial contact for the resolution of problems, escalated or difficult issues regarding patient complaints and other matters
Works to ensure provider scheduling is correct
Staff Management and Development 
Supervise Customer Relations Specialists, schedules CRS staff to ensure coverage for office locations and will provide back up to staff as needed; including, but not limited to, answering phones, scheduling and collecting copays, etc.
Assure adequate staffing patterns to meet needs and orient new personnel as needed
Disseminate information regarding policies and procedures to direct reports
Perform performance evaluations for direct report staff
Verifies patient’s eligibility for the sliding fee scale if they report no income, reviews and signs off on all sliding fee paperwork 
Verifies accuracy of batches prior to making bank deposits and completes bank deposits

 

Job Requirements

EDUCATION

High School/GED required

WORK EXPERIENCE/TRAINING/ADDITIONAL REQUIREMENTS

• Minimum of three (3) years’ experience as a front office staff member in a dental office setting preferred
• Supervisory experience preferred
• Experience with a multi-line phone system and professional phone skills preferred
• Knowledge of Microsoft Office Suite preferred

 

Compass Health is an Equal Opportunity/Affirmative Action Employer and an E-Verify participant.