Due to rapid expansion in our service areas, we are offering immediate SIGN-ON BONUSES for nurses, licensed therapists/certified counselors, qualified mental health professionals, community support specialists, dental hygienists and direct care technicians. If you are interested in joining a progressive company whose mission focuses on the wellbeing of our customers and team members, apply today!

Customer Relations Specialist in Columbia, MO at Compass Health Network

Date Posted: 11/25/2021

Job Snapshot

Job Description

Compensation: $15.00/hr

Compass Health Network is looking for a CRS to be a part of the person-centered integrated care team and be responsible for greeting patients as they arrive, check-in/check-out, verifying demographics and collecting co-pays, if applicable. This may include primary care, dental, behavioral health and specialist appointments. This position is fast-paced, requiring continuous interactions with co-workers and patients.

Responsibilities of the Customer Relations Specialist: 

Core Responsibilities
• Greet patients as they arrive and stay consistent with the company’s customer service philosophy
• Manage consumer appointments, confirm appointments and alert patients if they need to bring any information to appointment (co-pays, past due balances, paperwork for PAP and/or sliding fee scale)
• Data Entry into EHR systems
• Complete financial paperwork, ensuring all required forms are completed in entirety
• Verify insurance/demographic information at each visit and update if necessary
• Collect co-pays, when applicable
• Answer phone in polite and courteous manner
• Direct phone calls and messages to appropriate office staff
• Monitor waiting area to ensure timeliness of appointments
• Check provider’s schedule daily for additions
• Receive daily reports from MIS for information needed on patients that have upcoming appointments
• Balance daily batch and turns in money collected for the day to Office Supervisor or Regional Office Manager, when applicable
• Disperse daily mail
• Ensure lobby/waiting area is clean and picked up

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Job Requirements

EDUCATION

High School/GED preferred

WORK EXPERIENCE

At least one year experience in customer service required

 

Compass Health is an Equal Opportunity/Affirmative Action Employer and an E-Verify participant.