Due to rapid expansion in our service areas, we are offering immediate SIGN-ON BONUSES for nurses, licensed therapists/certified counselors, qualified mental health professionals, community support specialists, dental hygienists and direct care technicians. If you are interested in joining a progressive company whose mission focuses on the wellbeing of our customers and team members, apply today!

Customer Relations Specialist - Crisis Center in Wentzville, MO at Compass Health Network

Date Posted: 1/12/2022

Job Snapshot

Job Description

Compensation: $15.00 hourly

POSITION PURPOSE

The Customer Relations Specialist CSC is part of the person-centered integrated care team and responsible for greeting patients as they arrive, check-in/check-out, verifying demographics, entering information in internal and external systems as required, assisting and linking to the appropriate clinician at the Crisis Stabilization Center. This position is fast-paced, requiring continuous interactions with co-workers and individuals in behavioral health crisis.

ESSENTIAL FUNCTIONS – JOB SPECIFIC

Monday - Friday 9:00am - 5:30pm

Core Responsibilities
• Greet patients as they arrive and stay consistent with the company’s customer service philosophy
• Data Entry into EHR systems
• Complete any necessary paperwork, ensuring all required forms are completed in entirety
• Answer phone in polite and courteous manner
• Direct phone calls and messages to appropriate office staff
• Monitor waiting area to ensure timeliness of appointments
• Check provider’s schedule daily for additions
• Disperse daily mail
• Ensure lobby/waiting area is clean and picked up

Other Responsibilities
• Regular attendance except as excused
• Maintain strictest confidentiality; adheres to all HIPAA guidelines/regulations
• Conduct self in accordance with employee manual
• Attend all training as required by company, Accreditors and Funders
• Keep abreast of any updates/changes regarding insurance and communicate those to Director
• Communicate any changes/updates discovered through other means to Director
• Other duties as assigned

 

 

Job Requirements

EDUCATION

High School/GED preferred

WORK EXPERIENCE/TRAINING/ADDITIONAL REQUIREMENTS

At least one (1) year experience in customer service required

 

Compass Health is an Equal Opportunity/Affirmative Action Employer and an E-Verify participant.