Job Description

Compensation: $17.37/hour

Serve as liaison between health and social service community to facilitate access to services and improve the quality of cultural competence of service delivery. Build individual and community capacity by increasing health knowledge and self-sufficiency through a range of activities such as outreach, community education, informal counseling, social support, and advocacy. Improve Missourian’s health by providing a connection between health systems and community resources, as well as education on how to reduce health risk factors.

This position is Monday-Friday, 8:00 am to 5:00 pm.

Responsibilities Include: 

• Facilitate appointments for patients by arranging, coordinating, and facilitating transportation resources
• Follow up on appointments or instructions from the healthcare team by making home visits, meeting the participant in a community setting, and/or phone communication
• Communicate with Primary Care team about barriers to self-management noted during visits
• Provide education about COVID risk reduction and mitigation to patients with underlying chronic health conditions
• Assist patients with scheduling appointments to discuss and/or improve COVID vaccination status
• Partner with LPHA (county/city health department) and other community partners on disease mitigation and education to reduce COVID disease burden
• Promotes wellness by providing culturally appropriate health information and education to patients
• Encourage patients to make steps toward promoting their health and managing their diseases or conditions
• Advance patient’s health literacy related to their condition
• Assist with medication management and adherence through the direction of the primary healthcare team
• Assist in identifying and obtaining clinical, social, and/or community services and resources for patients
• Communicate with patients, caregivers, and families to assist in meeting patient goals and cultural practices
• Communicates with patients on a scheduled basis both in person and via phone
• Follow up with the team on referrals sent to other providers or social services and follow up with patients on outcomes and next step
• Build relationships and interact with community partnerships, health, and social service providers
• Participate in Primary Care team meetings
• Document in the electronic health record appropriately and in a timely manner
• Seeks appropriate professional development opportunities
• Attains all agreed-to goals and objectives within specified time frames, as part of the Clinic’s overall mission
• Responsibly follows the Clinic Exposure Control Plans for bloodborne and airborne pathogens, and transmissible conditions
• Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment
• Promotes effective working relations and work effectively as part of a team to facilitate the Clinic’s ability to meet its goals and objectives
• Train and implement the PRAPARE assessment
• Other duties as assigned

ESSENTIAL FUNCTIONS/CORE COMPETENCIES – COMPANY WIDE

• Regularly attends work except for approved absences
• Attends all training as required
• Maintain professional, “champion” behavior
• Provides quality customer service
• Provides services with a commitment to service excellence
• Works in a way that exhibits a commitment to personal excellence
• Team oriented and values diversity

WORKING CONDITIONS & EXPOSURE RISK

Operating vehicles or machinery