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911 Diversion Coordinator in Jefferson City, MO at Compass Health Network

Date Posted: 3/17/2023

Job Snapshot

Job Description

Compensation: $23.01/hour

The 911 Diversion Coordinator will outreach PSAPs (Public Safety Answering Points) within the Compass Health Crisis Services catchment area and provide education on the 911 Diversion program. The 911 Diversion Coordinator will collaborate with PSAP staff to build, maintain, and grow 911 Diversion partnerships. The 911 Diversion Coordinator will provide immediate, person-centered assistance via the Compass Health Network Crisis line via referral by our partnered dispatch center. The 911 Diversion Coordinator is responsible for quickly identifying each caller’s needs and exploring mobile outreach, directing callers to intake services, existing providers, and other resources, as clinically appropriate.

This position requires travel throughout the Central region. 


• Outreach and educate PSAPs on the 911 Diversion program and partnership opportunities
• Travel to PSAPs to introduce, build, and maintain 911 Diversion partnerships
• Ongoing collaboration with Dispatch Center staff and Law Enforcement Agencies, as needed
• Provide initial and ongoing training to Dispatch Center staff
• Oversee and address expectations and needs within the 911 Diversion program
• Coordinate with Crisis Line Clinicians and Mobile Crisis Response as necessary
• Provide person-centered and trauma informed services when speaking with callers
• Provide clinically appropriate crisis interventions over the phone
• Provide Zero Suicide screening and work to identify each caller’s needs in a timely manner
• Provide follow up to 911 dispatch staff
• Work collaboratively with our community partners
• Make follow-up calls to callers, as required
• Attend monthly meetings and weekly clinical supervision with Crisis Line Supervisor
• Maintain agreed upon level of productivity and collect all required data
• Provide culturally competent services to meet the unique cultural needs of each caller
• Be knowledgeable of all services provided within Compass Health
• Be knowledgeable of other human/social services agencies for purposes of referral if Compass is unable to provide a service and maintain documentation of such referral
• Maintain client records, following agency and state regulations
• Ensure all documentation is written in proficient and professional manner
• Refer and coordinate with mobile outreach team, as necessary
• Collaborate and communicate with caller’s multi-disciplinary treatment team
• Other duties as assigned by supervisor
• Flexibility with shifts may be required


Job Requirements

Bachelor’s degree required

• Working knowledge of DSM-V required
• Minimum of two (2) years of related experience, either in behavioral health or dispatch center required

Compass Health Network is a nonprofit health care organization offering accessible, comprehensive, & compassionate behavioral health, substance use treatment, family medicine and dental services throughout Missouri. Our network of care includes Royal Oaks Hospital and Adapt of Missouri. We are both a Federally Qualified Health Center (FQHC) and a Community Mental Health Center (CMHC). Operating only from the highest ethical and professional standards, we provide access to innovative care designed to meet the health needs of the communities we serve. Our mission is “Inspire Hope. Promote Wellness.”

Why join us?

We believe some of the most passionate people in the world work here. Our dedicated and talented staff are our most valuable asset. We strive to provide a work environment and services that are inclusive for our patients and our employees.

At Compass Health Network, these are just a few of the benefits that we offer as an organization:
• Competitive benefits
• Advancement opportunities
• Professional development
• Licensure supervision
• Mentor opportunities
• Tuition reimbursement
• Scholarship program
• Employee Assistance Program
• Headspace Access
• Paid time off & Paid Holidays
• NHSC Loan Repayment Participant

We welcome inquiries from qualified individuals who want to be part of a team of hardworking, dedicated and compassionate employees whose work helps us aspire to our vision of full, healthy, productive lives for everyone. We look forward to meeting you!

Compass Health is an Equal Opportunity/Affirmative Action Employer and an E-Verify participant.